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OFC PRIVACY STATEMENT

COMMITMENT TO PRIVACY

The Ottawa Fertility Centre’s (OFC) commitment to privacy has been developed in accordance with the law of Ontario, under the Ontario Personal Health Information Protection Act (PHIPA), 2004 and the Federal Personal Information Protection and Electronic Documents Act (PIPEDA), 2000

The appropriate collection, use and disclosure of your personal health information (PHI) is fundamental to our day-to-day operations and to your care.

Protecting the privacy and confidentiality of Personal Health Information (PHI) & Personal Identifying Information (PII) is an important role with the OFC physicians and employees.

OFC strives to provide our patients with excellent care and service, every employee must abide by our commitment to privacy in the handling of your personal health information.

To view our full privacy policy please contact the OFC Privacy Officer with the contact information provided at the end of this statement.

ACCESSING YOUR PERSONAL HEALTH INFORMATION

With limited exceptions, we will give you access to the information we retain about you within a 30 day period upon written request with satisfactory identification. The forms are available through our front desk reception, your treating physician’s administrative office or the Privacy Officer.

A fee will be charged for this service and you will be given notice of the amount in advance before processing your request.

If your request is denied for access to your personal health information, the Privacy Officer will advise you of the reason for the refusal and you may challenge our decision.

CORRECTION OF YOUR PERSONAL HEALTH INFORMATION

If you find errors in your Personal Health Information (PHI), please notify us as soon as possible and we will make the appropriate corrections within a 30 day period upon receiving your written request. The forms to be completed can be given to you by our front desk reception, your treating physician’s administrative office or the Privacy Officer.

We are not required to correct information relating to clinical observations or opinions made in good faith. You have the right to attach a short statement of disagreement to your record if we refuse to make a requested change.
If you find errors in your Personal Identifying Information (PII) such as incorrect spelling of name, wrong address or phone numbers ect or in need of updating your current information please let your treating physician’s office or front reception know as soon as possible to prevent any miscommunications or potential breaches.

CONTACT INFORMATION

We encourage you to contact us with any questions or concerns you might have about your privacy at OFC, the Privacy Officer will investigate and respond to your concerns about any aspect of OFC handling your information.

In most cases issues can be resolved by reaching out and telling us about the incident and discussing it.

YOU CAN REACH US AT

OFC Privacy Officer
privacy@conceive.ca

If, after contacting us, you feel that your concerns have not been addressed to your satisfaction, you have the right to contact the Information and Privacy Commissioner of Ontario.

THE COMMISSIONER CAN BE REACHED AT:
Information & Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
1-800-387-0073
1-416-325-9195 (fax)

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