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In light of the increasing global COVID-19 challenges and aligned with recent direction from the Ontario Medical Association (OMA), we regret to inform you that the Ottawa Fertility Centre (OFC) must temporarily suspend all non-essential services to our patients effective today, including both our blood lab and ultrasound departments.

All patients with upcoming appointments will be contacted by our staff to communicate your personal care plan over the upcoming weeks. We will also be in touch to reschedule any cancelled appointments when we are able to safely re-open and re-establish normal OFC operations. We are able to offer some appointments with OFC physicians through the Ontario Telemedicine Network (OTN) or phone calls, and if applicable, this option will be offered to you.

If you have any immediate medical emergencies related to your fertility care please call 613-722-7000 and ask to speak to the IVF physician on-call, or present yourself to your nearest hospital emergency department. If you have questions or concerns about your ongoing fertility treatment you can call us at 613-686-3378 ext 617 to discuss it with one of our nurses. General questions can be directed by email to or by phone at 613-686-3378 ext 200. Please also visit our website for ongoing updates regarding our operational pause.

We recognize that this temporary interruption of services decision may pose its own challenges, but the health and safety of our patients and staff is our utmost priority. At this time, temporarily shutting down OFC operations is our safest course of action to safeguard everyone’s health. We look forward to seeing you again as soon as this public health situation is resolved.

Please note: Dr. Gervaize will be available for online / telephone appointments during the time we are closed, you may contact her at


All medications required in your fertility treatment are available at Green Valley Pharmacy, located on the second floor of the Ottawa Fertility Centre.


Green Valley Pharmacy is owned and operated by an independent pharmacist who caters to fertility patients, which means our patients can count on expert advice and guidance on all medications prescribed by the clinic. Patients should consult their drug insurance plan, if they have one, as many plans cover fertility medications. At Green Valley Pharmacy, patients can bill their drug plan directly – adding an extra level of convenience. For more information contact Tim Ragheb (pharmacist, owner) or Selena Tsai (pharmacist, Manager).


Hours of Operation

Weekdays 7:30am-3:30pm
Weekends and holidays 8:00am-11:30am

Medications Used in Treatment

View a list of fertility medications used in treatment and their DIN numbers by downloading the resource below.



This site is intended for Canadians who have been prescribed a fertility medication made by EMD Serono. In Canada, each drug product is assigned a Drug Identification Number (DIN) by Health Canada. If you want to learn more about your medication, please enter the DIN (eight-digit number found on the product package) in the space below.

EMD Serono Fertility 24/7 toll-free support line at 1-800-387-8479.

Medication FAQs


When do I take the medications? 

The timing of medications is important for the overall success of the treatment cycle. Please pay close attention to your timetable for suggested times. There is flexibility in these times based upon your own circumstances, but once you select your schedule, it is important to continue this schedule.

Where should I store/dispose of used needles and syringes?

Needles must be disposed of in the proper disposal container. Green Valley Pharmacy will initially provide you with sharps containers to store your used needles and syringes. For your convenience, there is a needle drop box located outside the main doors of the Ottawa Fertility Centre.

Ready to find out more?

Ottawa Fertility Centre

100-955 Green Valley Crescent
Ottawa, ON K2C 3V4, Canada


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